Frequently Asked Questions

Answers to common questions below…

A games master will be monitoring you at all times and they’ll make sure you’re safe. We never lock you in and you can ask for help at any time during the game.  You can leave the room whenever you want (for an emergency wee, for instance!). Our escape rooms require brain not brawn, so use your common sense when handling the props.

Nope, not at all!  You’ll never feel awkward or be asked to do anything that would make you feel awkward.  But if you do feel like playing along, you are free to do so!

You are welcome to bring extra players!  All you need to do is pay the extra on the day.  Please remember the game is designed for 2 – 6 people and more than this may impact your experience.

Nope! We have a full listing on Google Maps and the booking confirmation email includes some very detailed directions indeed!

Yes, there is a paid onsite carpark.

Our escape room is highly atmospheric with just the right level of spookiness. Eerie? Yes. Scary? No. There are zero monsters lurking in the shadows, and no-one will jump out on you. Scouts honour.

Nope! Your booking is exclusive to your team. That way you can spend some quality time with your nearest and dearest.

Our games are designed to be played by 3 – 6 adults within 60 minutes, with a difficulty rating of Medium. None of our puzzles require factual knowledge from outside the game, so don’t worry if you’ve never got beyond the pop questions in a pub quiz…or if you flunked your degree in astrophysics. You’ll probably discover skills you never knew you had! Be as competitive as you like but remember, it’s just a game. You won’t be ‘locked in’ if you take longer than the allotted hour. We reckon there’s something for everyone here. A word to any lone wolves who don’t like sharing: the more you collaborate with your team-members, the more successful you’ll be. Howwwwllll!

We now host childrens parties with games adapted slightly for a younger audience of 10 years old and above.  See our ‘Kids and Family’ page for more information.

For other groups, children under the age of 15 must be accompanied by a full-paying adult. For some of the trickier puzzles, younger players might need the occasional prompt from an adult (adults are players too!). Or vice versa. We’ve had some very brainy teens in here!

If you’d like the more child-friendly version of a game for a family booking there is a ‘Family’ option at the checkout.

The Guild is hosted by the Gaff cafe, which will remain open before, during, and after the experience and sells hot and cold drinks and snacks. There will be two breaks during the experience in which you are welcome to order food and drink from the main bar.

Families, friends and colleagues all love our games. We’ve hosted corporate groups for team-building, and hen / stag parties too. 

Escape rooms (aka escape games) are a group activity that test your problem-solving skills, patience and…er, relationships! By interacting with your team-mates and the props in your environment, you’ll solve a series of puzzles – each one telling part of an intriguing storyline, that will hopefully give you enough clues to escape!
Still unsure? Watch an episode of The Crystal Maze! 

No, but we won’t turn you away if you rock up as Gandalf the Grey in a mankini! (It’ll certainly make us chuckle.) Just wear sensible clothing that allows you to immerse yourself in the activities. No need for a sports kit but 12″ heels may restrict you…

Sadly, we have had to close our Hackney rooms. Our new escape room event, The Guild, is hosted by the Gaff cafe at The Buscuit Factory, 100 Drummond Rd, Bermondsey, SE16 4DG. This is a short walk from Bermondsey underground station, which is one stop away from London Bridge on the Jubilee line. We can’t accept walk-in customers, so please book online before visiting us.

This is a live event game, so it’s vital that you arrive 10 minutes before your booking to ensure you’re not late. Those who arrive late will not be admitted, as it may spoil the experience for others. Usually, we cannot accept refunds but see our COVID19 page for more information.

At this stage we’re afraid our games arent suitable for those who use a wheelchair to get around.

If you’re not good with steps in a confined space you may also find things tricky.  There is a customer lift (as well as a service lift!) onsite.

All our games include low light levels.

The Escapist requires full colour vision.

Please do contact us if you have any worries about accessibility.

No photography or filming is allowed during the game although before and after are both encouraged!

The games may contain flashing lights, dim lighting and the briefest moment in a fairly confined space.  Give us a shout if you have any worries before booking.